Event Schedule
ICMI’s Contact Center Expo
October 27 - 30, 2025
Loews Royal Pacific Resort
Orlando, Florida
Onsite Registration
Monday, October 27 | 7:00am - 5:00pm (Pre-Conference Training Only)
Tuesday, October 28 | 7:00am - 7:00pm
Wednesday, October 29 | 7:30am - 6:30pm
Thursday, October 30 | 7:30am - 4:00pm
Expo Hall
Tuesday, October 28 | 5:00pm - 7:00pm
Wednesday, October 29 | 1:00pm - 5:00pm
Thursday, October 30 | 1:00pm - 4:00pm
Conference
Tuesday, October 28 | 4:00pm - 7:00pm
Wednesday, October 29 | 7:30am – 5:00pm
Thursday, October 30 | 7:30am - 5:00pm
How early can the Booth Staff enter the expo hall floor? You must have a BOOTH STAFF PASS.
Monday - 8 am -5pm
Tuesday - 8 am- 2 pm (Booth must be complete by 2 pm)
Wednesday 12 pm
Thursday 12 pm
Freeman (Shipping and Ordering) and ETS (AV) will have a customer service booth onsite, on the expo hall floor.
Lead Scanning & Retrieval help will be onsite in the registration area.
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